The term cultural competency implies that we have the ability to effectively navigate a foreign culture. Compared to learning another language we will never be as skilled as the person who grew up speaking the language. The better term is cultural fluency which acknowledges that the process to improve our ability to “speak and understand” a different culture is unending.
We recommend the following four foundational steps in building cultural fluency:
- Actively listen.
The ability to focus on the person talking without formulating your response or your next point requires both practice and effort. An active listener uses verbal and non-verbal cues to let the speaker know that they are engaged.
- Be curious.
The essence of every great story is the ability to engage. A person engaged wants to know, “What’s next?” Bias leads us to believe we know the story and closes the door to learning. Being curious about another culture is essential to learning and caring about a culture that is not your own.
- Practice without a net.
We are the most focused when the consequences are high. The outcome of insulting someone in maintenance does not feel the same as the consequence of insulting a client. Most people have the privilege of being a tourist to other cultures, but the people who learn the best seek immersive experiences.
- Accept and forgive your mistakes.
A common fear when navigating another culture is of being embarrassed by mistakes. Mistakes are harder to accept the longer we live. Children are the perfect example of dealing with mistakes. Toddlers don’t stop walking because they fall down, and every athlete has lost a game. If the first three recommendations are followed the cultural natives will typically be gracious. If grace is not given then your grit can be expanded.
Use these basics in your goal to build cultural fluency. If you need help, the
Wade Alliance
is available to work with you in creating a sustainable program.